Policy

Your Beauty… Is my duty… “Elie Esper”

On the day of your appointment

Please arrive on time to ensure you receive your full service. If you are running late, we will do everything we can to accommodate you. If you are excessively late, please keep in mind that we may have to reschedule your appointment. We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.  

 

Cancellations

Should a cancellation or date change be necessary, we request a minimum of 24-hours notice.

 

Method of payment

We accept Visa, Discover, MasterCard, Amex and Cash. No personal checks.

 

On Location “Bridal Services Only”

Travel fees are determined by distance to and from event. All locations should be decided 3-4 weeks prior to your reservation date and any additional charges will be calculated before the reservation. If your event is in a facility that has valet parking, it is your responsibility to pay for the artists. We will charge you directly for valet parking fees.

 

In Salons

Payment is due upon completion of service.

 

Gratuities

Tipping is left to the discretion of our clients, general rule 15% or up. However, all tipping must be done in cash; tips cannot be added onto credit card charges. Gift certificates do not include gratuities.   

 
Extensions

*A Deposit is required for any extensions / Donuts / Fill ins used in clients hair. Once returned 100% of your deposit will be refunded.

 




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